Additional Features
Easy Administration
The MERLIN MAGIX® Windows-based System Programming and Maintenance (WinSPM) software provides convenient access to your current system information and makes it easy to program system and telephone features without duplicating each task. A user-friendly, graphical user interface (GUI) provides on-screen icons and menus to help guide you through each programming step.
Caller ID
Caller ID support is available for both internal and external callers. Know the name and number of the calling party before you pick up the phone. Works in conjunction with computer telephony integration (CTI) for database look-ups and "screen pops" in call center applications.
Choice of
Telephones
The MERLIN MAGIX Integrated System provides full compatibility with many of telephones you already own: MERLIN LEGEND® Multi-Line Extension (MLX) Voice Terminals; PARTNER® Enhanced Tip/Ring (ETR) or MultiLine Sets (MLS); plus the new generation of MERLIN® 4400 Series Digital Voice Terminals.
Standard Features
Customer Sales &
Service
|
Account Code Entry (Regular/Forced) |
Allowed/Disallowed Lists |
Automatic Line Selection |
Automatic Number Identification |
| Automatic Route Selection |
Barge In |
Callback |
Caller ID |
| Calling Restrictions |
Camp On |
Coverage |
Delayed Call Forwarding |
| Direct Group Calling |
Direct Inward Dialing (DID) |
Directory Service |
Disable Transfer on Single-line Sets |
| DNIS/Multiple Calls to Directory Service |
Extension Status |
Forward/Remote Call Forward/Follow Me |
Inspect |
| Line Request |
National ISDN-BRI Access |
Night Service with Group Assignment |
Night Service with Outward Restriction |
| No Transfer Return on Single-line Sets |
Park |
Pick-up |
Power Failure Transfer |
| Privacy |
Recall |
Ringing/Idle Line Preference |
Ringing Options |
| Shared System Access Buttons |
Signaling/Notify |
Station Identification |
Station Message Detail Recording (SMDR) |
| T1 Data Switching |
Time-Based Overflow for Calling Groups |
Voice Announce from Queued Call Console |
Voice Announce to Busy |
Cost Control
|
Account Code Entry (Regular/Forced) |
Allowed/Disallowed Lists |
Authorization Codes |
Automatic Route Selection |
| Barrier Codes |
Support for Call Accounting |
Calls-in-Queue Alarm |
Calling Restrictions |
| MERLIN MAGIX® Reporter |
Networking |
Outward Restriction |
Pool Dial-Out Code Restriction |
| SMDR |
Toll Restriction | | |
Mobility and
Distributed Work Force
|
Barrier Codes |
Loudspeaker Paging |
Multimedia Messaging |
Networking |
| Remote Access |
Uniform Dial Plan |
Videoconferencing Support |
Wireless and Cordless Telephones |
Messaging
|
Attendant Barge-In |
Attendant Message Waiting |
Barge-In |
Call Coverage Features |
| Call Forwarding/Follow Me |
Caller ID |
Centralized Voice Messaging |
CTI Support |
| Direct Voice Mail |
Directory Features |
Display Features |
Executive Barge-In |
| Fax Features |
Leave Message |
Leave Word Calling |
Loudspeaker Paging |
| Manual Signaling |
Message Center Operation |
Message Indicator |
Message Status |
| Message Waiting Receiver |
Message Status Operator |
Next Message |
Notify |
| Page All |
Paging |
Posted Messages |
Priority Call Ringing |
| Reminder Service |
Remote Access |
Remote Call Forwarding |
Return Call |
| Send/Remove Message |
Signaling |
Station-to-Station Messaging |
Voice Announce on Busy |
| Voice Mail Support | | | |
All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. or Avaya ECS Ltd., a wholly-owned subsidiary of Avaya Inc., and they may be registered in the US and other jurisdictions. All other trademarks are the property of their respective owners.
|
