● VoiceMail Pro enhances the VoiceMail Lite version by supporting up to 30 simultaneous calls depending on the Avaya IP Office platform used and offers an easy-to-use graphical user interface (GUI). In addition it provides an Advanced Call Flow to create, for example, an auto attendant that simplifies service for your customers and improves their satisfaction through standard and customized automated services.

● Integrated Messaging Pro is an optional application for VoiceMail Pro that gives you a single point of management for e-mail and voice mail messages. It integrates with a Microsoft Exchange server e-mail system to give you easy and convenient access to your messages.

● Personal Numbering is an integral part of the VoiceMail Pro application, designed to control your accessibility to callers at all times. When away from your office, you can access the voice mail server to turn your voice mail on or off, set e-mail forwarding to a given address, or edit your call forwarding and Follow Me numbers to route new incoming calls, and more, so you never miss another important call.

● Compact Business Center helps you apply essential call center management techniques to optimize less formal settings, so you can monitor contacts (including lost calls), analyze service data, and peak traffic capacity. Benefit from reports on overall system performance and basic call center functionality for a workgroup with quality of service reports, selected group reports, simple plug-and-play installation, and more. It is modular and scalable for seamless integration with your business environment.

● Compact Contact Center gives you a comprehensive suite of reporting and management applications, designed for up to 75 local and remote agents. Four complementary modules are packaged as a suite for client/server operation on a Windows NT 4.0 or Windows 2000 Professional server platform. A common database allows for a single point of configuration for simplified management and maintenance and greater accuracy. The modules include:

● Call Center View for real-time service monitoring and resource staffing to improve service and lower costs.

● Wallboard Manager for a choice of wall-mounted or PC-based wallboards that clearly display CRM activity and status.

● Report Manager for in depth historical reporting on customer-facing activity for refined evaluations and enhanced resource management.

● Avaya IP Office Manager for the ability to quickly and easily change the settings of a contact center (e.g., agent names, campaign titles, call routing patters, etc.).

● Queue Manager and Campaign Manager include powerful voice and integrated voice response (IVR) applications for the contact center that facilitate agent and traffic management for better productivity and customer service.

● Avaya IP Office 20 Series Terminals: These digital terminals offer clear voice quality and features that improve productivity, efficiency, and customer satisfaction. In the office or the call center, this series of terminals is easy to use, so it's easy for your business to gain full advantage of your Avaya IP Office system. Included in the range is the 20DT cordless handset offering mobility in the workplace with access to the features available on the fixed terminals

● Avaya IP Office 4400 Series Terminals: These display terminals offer clear voice quality with advanced digital interfaces and a range of programmable features for high-speed, high-quality communication in the home or office.

● Avaya IP Office 4600 Series Terminals: These IP terminals offer clear voice quality, advanced phone functionality, and added IP benefits that bring the advantages of converged communications to your business.

● Avaya IP Office 6400 Series Terminals: These multi-line display terminals are specifically designed to provide the flexibility and features you need: clear voice quality and features that helps improve productivity and customer satisfaction.